Blocked Numbers List (Outbound Calls)

What is it?

Add numbers to blocked numbers list for outbound calls.

Why does it matter?

The blocked number feature now offers comprehensive call blocking. Previously, it only blocked inbound calls. With this update, users can block both inbound and outbound calls, providing full control over unwanted contact. This functionality also serves as a valuable tool for audit compliance, allowing you to validate the ability to opt-out unwanted numbers from calls.

How does it work?

1. In your HubSpot account, click the Settings icon in the main navigation bar.
2. In the left sidebar menu, navigate to Tools -> Calling.
3. Under the Calling dropdown select "Blocked Numbers List."
4. On the blocked numbers list page, click "Add Number."
5. In the Add number screen, type in the phone number you want to block future calls from. Click "Add."
6. Once your number is added you will be able to view and manage these numbers from this page. You can add additional numbers, or remove a number.

Who gets it?

Starter Customer Platform, Professional Customer Platform, Enterprise Customer Platform, Sales Starter, Sales Professional, Sales Enterprise, Service Starter, Service Professional, Service Enterprise