Connected Apps Assistant

15 Oct 2025

Customer Agent can now view and edit contact properties directly in your CRM!

14 Oct 2025

Custom Assistants can now read HubSpot CRM data

14 Oct 2025

Spaces: Dedicated Working Areas for Teams in Help Desk

14 Oct 2025

Configure unsubscribe links in email

14 Oct 2025

Round Robin: New ticket distribution option for Help desk tickets

14 Oct 2025

Connected Apps Experience Updates (user-level apps, app logs, and last activity)

14 Oct 2025

2,000+ Apps and 2.5M+ Active Installs: New and Recently Updated Apps

14 Oct 2025

Streamline “Email Opened” notifications on mobile

14 Oct 2025

Improvements to Video Library UI

14 Oct 2025

CRM Smart Insights

9 Oct 2025

Improved Channel Assignment & Human Handoff Experience

9 Oct 2025