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Sandboxes now copy email footers and subscription types

Feature Status: In development

21 Apr 2026

Allow selective mirroring of data across accounts

Feature Status: Live

21 Apr 2026

Conversation Volume Estimation from Customer Agent

Feature Status: Live

21 Apr 2026

Sandbox Help Panel for In-app Guidance

Feature Status: In development

21 Apr 2026

Sandbox Support: Copy Saved Views from Production

Feature Status: In development

21 Apr 2026

Playbooks Now Supported in Sandboxes

Feature Status: In development

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026

Sunset - Handoff Fallback Routing in Rule-Based Bots

Feature Status: Sunset

14 Apr 2026

Customize Your columns in the Duplicate Management Table

Feature Status: Live

24 Mar 2026

Create One-Time Invoices from Quotes or Deals with Workflows

Feature Status: Live

24 Mar 2026

Customize Workflow Names for the Enroll in Workflow CRM Card

Feature Status: Live

18 Mar 2026

Improved Notifications for Workflow Issues

Feature Status: Live

17 Mar 2026