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Sandbox Support For Copying Sequences

Feature Status: In development

13 May 2026

PDFs as attachments in Customer Agent

Feature Status: Live

12 May 2026

Sandbox Support for Automated Marketing Emails Using Custom Templates & Modules

Feature Status: Live

12 May 2026

Tags in Dashboards

Feature Status: Live

12 May 2026

Domain Crawler for Imported URLs in Knowledge

Feature Status: Live

12 May 2026

Sandboxes now copy email footers and subscription types

Feature Status: In development

21 Apr 2026

Allow selective mirroring of data across accounts

Feature Status: Live

21 Apr 2026

Conversation Volume Estimation from Customer Agent

Feature Status: Live

21 Apr 2026

Sandbox Help Panel for In-app Guidance

Feature Status: In development

21 Apr 2026

Sandbox Support: Copy Saved Views from Production

Feature Status: In development

21 Apr 2026

Playbooks Now Supported in Sandboxes

Feature Status: In development

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026