Customer Agent can now view and edit contact properties directly in your CRM!

14 Oct 2025

Improvements to Video Library UI

14 Oct 2025

Improved Channel Assignment & Human Handoff Experience

9 Oct 2025

Sunset: "Start with AI" podcast creation wizard

7 Oct 2025

All new reporting experience for Customer Agent

30 Sep 2025

Improved Organization and Search for Data Variables in Workflows

30 Sep 2025

Blog AI Suggestions

30 Sep 2025

Blog Research Agent

30 Sep 2025

Subscriptions event data in Report tool

29 Sep 2025

WhatsApp Phone Number Formatting Update

25 Sep 2025

Unified Landing Page Creation

24 Sep 2025