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Improved Channel Assignment & Human Handoff Experience

Feature Status: In beta

Impact Level: Medium

9 Oct 2025

Internal FAQ Assistant

Feature Status: In beta

Impact Level: Medium

30 Sep 2025

Data Agent

Feature Status: In beta

Impact Level: High

30 Sep 2025

All new reporting experience for Customer Agent

Feature Status: Live

Impact Level: Medium

30 Sep 2025

Blog AI Suggestions

Feature Status: In beta

Impact Level: Medium

30 Sep 2025

Customer agent now handles all your front office conversations with Agent Goals & Lead Qualification

Feature Status: In beta

Impact Level: Low

24 Sep 2025

Smart Properties: Contact Object Support

Feature Status: Live

Impact Level: Low

24 Sep 2025

Breeze Studio: Agent Builder

Feature Status: In beta

Impact Level: Medium

23 Sep 2025