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Customer Agent suggested questions update

Feature Status: In beta

20 May 2026

An easier way to define lead qualification criteria in Customer Agent

Feature Status: Live

20 May 2026

PDFs as attachments in Customer Agent

Feature Status: Live

12 May 2026

Domain Crawler for Imported URLs in Knowledge

Feature Status: Live

12 May 2026

Conversation Volume Estimation from Customer Agent

Feature Status: Live

21 Apr 2026

Expanded Intent Signal Volume

Feature Status: Live

15 Apr 2026

Customer Agent Embedded Testing Experience for Guidelines, Actions, & Lead Qualification

Feature Status: Live

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026

Sunset - Handoff Fallback Routing in Rule-Based Bots

Feature Status: Sunset

14 Apr 2026

Customer Agent can now see images attached by your customers

Feature Status: Live

11 Mar 2026

Rate your Customer Agent Reply in Tester

Feature Status: Live

11 Mar 2026

Data Agent: Activities and Transcripts Data Source

Feature Status: Live

11 Mar 2026