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Conversation Volume Estimation from Customer Agent

Feature Status: Live

21 Apr 2026

Expanded Intent Signal Volume

Feature Status: Live

15 Apr 2026

Customer Agent Embedded Testing Experience for Guidelines, Actions, & Lead Qualification

Feature Status: Live

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026

Sunset - Handoff Fallback Routing in Rule-Based Bots

Feature Status: Sunset

14 Apr 2026

Customer Agent can now see images attached by your customers

Feature Status: Live

11 Mar 2026

Rate your Customer Agent Reply in Tester

Feature Status: Live

11 Mar 2026

Data Agent: Activities and Transcripts Data Source

Feature Status: Live

11 Mar 2026

Subdomain Support in Buyer Intent

Feature Status: Live

25 Feb 2026

Data Agent: Expanded Object Support

Feature Status: Live

Impact Level: Low

14 Jan 2026

Data Agent: Web Research for Contacts

Feature Status: In beta

Impact Level: Low

14 Jan 2026

Improved experience to test your Customer Agent on Email

Feature Status: Live

Impact Level: Medium

13 Jan 2026