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Customer Agent can perform actions in your business systems

Feature Status: Live

Impact Level: High

29 Sep 2025

WhatsApp Phone Number Formatting Update

Feature Status: In beta

Impact Level: Low

25 Sep 2025

Customer agent now handles all your front office conversations with Agent Goals & Lead Qualification

Feature Status: In beta

Impact Level: Low

24 Sep 2025

Support Macros

Feature Status: In beta

Impact Level: Low

24 Sep 2025

Project Templates

Feature Status: In development

Impact Level: Medium

24 Sep 2025

CRM development tools to build UI extensions with React as frontend

Feature Status: Live

Impact Level: Medium

24 Sep 2025

Task Dependencies for Projects

Feature Status: In development

Impact Level: Medium

24 Sep 2025

Generate calculated property formulas with AI

Feature Status: Live

Impact Level: Medium

23 Sep 2025

Dynamic Country Code Selection For Phone Number Validation Workflows

Feature Status: Live

Impact Level: Low

23 Sep 2025

Search for workflow triggers by assets

Feature Status: Live

Impact Level: Low

23 Sep 2025

Availability Status Selector: Set Temporary "Away" Status

Feature Status: In beta

Impact Level: Low

23 Sep 2025

Ticket Re-Opening Management in Help Desk

Feature Status: In beta

Impact Level: Medium

23 Sep 2025