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AI Research Skills in Workflows

Feature Status: Live

Impact Level: Low

2 Sep 2025

Use Copilot to Build Workflows

Feature Status: Live

Impact Level: Low

2 Sep 2025

Breeze 'Summarize record' workflow action

Feature Status: Live

Impact Level: Low

2 Sep 2025

Process Guides

Feature Status: In beta

Impact Level: Low

2 Sep 2025

Formula Fields update in Custom Report Builder (AI Assist and more)

Feature Status: In beta

Impact Level: Medium

2 Sep 2025

Object Property Snapshots for Event Data

Feature Status: Live

Impact Level: Low

2 Sep 2025

Click to Call from the Index Page

Feature Status: In beta

Impact Level: Medium

27 Aug 2025

Sandbox Environment Banner Update

Feature Status: Live

Impact Level: Medium

27 Aug 2025

Dynamic reply editor in help desk

Feature Status: In beta

Impact Level: Medium

27 Aug 2025

User-Level Ticket Visibility in Customer Portal

Feature Status: In beta

Impact Level: Medium

27 Aug 2025

Default email in help desk

Feature Status: Live

Impact Level: Medium

26 Aug 2025

Forecast Submission Cadence & Reminders

Feature Status: In beta

Impact Level: Medium

26 Aug 2025