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Guided Report Creation Flow

Feature Status: Live

Impact Level: Medium

30 Sep 2025

All new reporting experience for Customer Agent

Feature Status: Live

Impact Level: Medium

30 Sep 2025

Customer Agent Prompt Recommendations

Feature Status: In beta

Impact Level: Medium

30 Sep 2025

Association actions now support the Lead object

Feature Status: Live

Impact Level: Low

30 Sep 2025

Updated Ticket Export in the Customer Portal

Feature Status: Live

Impact Level: Low

30 Sep 2025

Improved Organization and Search for Data Variables in Workflows

Feature Status: In beta

Impact Level: Low

30 Sep 2025

Customer Agent can perform actions in your business systems

Feature Status: Live

Impact Level: High

29 Sep 2025

WhatsApp Phone Number Formatting Update

Feature Status: In beta

Impact Level: Low

25 Sep 2025

Customer agent now handles all your front office conversations with Agent Goals & Lead Qualification

Feature Status: In beta

Impact Level: Low

24 Sep 2025

Support Macros

Feature Status: In beta

Impact Level: Low

24 Sep 2025

Project Templates

Feature Status: In development

Impact Level: Medium

24 Sep 2025

CRM development tools to build UI extensions with React as frontend

Feature Status: Live

Impact Level: Medium

24 Sep 2025