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Customer Agent now generates knowledge from your ticket history

Feature Status: In beta

2 Sep 2026

Customizable Title Card on CRM Records

Feature Status: In beta

2 Sep 2026

Lead Object: Workflow Rotation Distribution and User Availability

Feature Status: In beta

2 Sep 2026

Bulk Actions on Scanning Results

Feature Status: In development

2 Sep 2026

Source usage report in Customer Agent now includes a source type filter

Feature Status: Live

26 Aug 2026

Customer Agent Batch Testing

Feature Status: In beta

26 Aug 2026

New Customer Agent Coaching Opportunity: Action Gap

Feature Status: In beta

26 Aug 2026

Customer Agent can now qualify anonymous visitors without email capture

Feature Status: In beta

26 Aug 2026

New Help Desk Composer Experience

Feature Status: In beta

25 Aug 2026

[iOS] One Tap Mobile Notetaker and Meeting Review

Feature Status: In beta

25 Aug 2026

[Android] One Tap Mobile Notetaker and Meeting Review Enhancements

Feature Status: In beta

25 Aug 2026

Quality Assurance Score for Help Desk tickets

Feature Status: In beta

25 Aug 2026