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Cleanup Automation for Contacts

Feature Status: Live

20 May 2026

Prevent non-Service users from sending from Help Desk email addresses

Feature Status: Live

20 May 2026

Customer Agent suggested questions update

Feature Status: In beta

20 May 2026

New Help desk routing rule: Use assignment workflow

Feature Status: In beta

20 May 2026

Nested Teams Selectable for Default Team Email in Help Desk

Feature Status: Live

19 May 2026

Stage Calculated Properties Available for Custom Objects

Feature Status: Live

19 May 2026

Enrichment Activity Log

Feature Status: Live

13 May 2026

Workflow action to change contact participant state for a marketing event

Feature Status: In beta

13 May 2026

Share Individual Activities with Teams and Users

Feature Status: In beta

13 May 2026

Multiple permission sets per user

Feature Status: Live

13 May 2026

See What's on the Sandboxes Roadmap

Feature Status: Live

13 May 2026

Help Desk Board Layout Redesign

Feature Status: In beta

13 May 2026