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Sandbox Help Panel for In-app Guidance

Feature Status: In development

21 Apr 2026

Sandbox Support: Copy Saved Views from Production

Feature Status: In development

21 Apr 2026

IVR available for Service & Sales Professional

Feature Status: Live

21 Apr 2026

Undo Recent Cleanup in the Account Cleanup Tool

Feature Status: In beta

21 Apr 2026

Use deal properties in forms

Feature Status: In beta

15 Apr 2026

Playbooks Now Supported in Sandboxes

Feature Status: In development

15 Apr 2026

WhatsApp Home

Feature Status: In beta

15 Apr 2026

Customer Success Rooms

Feature Status: In beta

15 Apr 2026

Customer Agent Embedded Testing Experience for Guidelines, Actions, & Lead Qualification

Feature Status: Live

15 Apr 2026

Sunset: AI-Generated Ticket Sentiment

Feature Status: In beta

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026

Sunset - Handoff Fallback Routing in Rule-Based Bots

Feature Status: Sunset

14 Apr 2026