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New Customer Agent Coaching Opportunity: Action Gap

Feature Status: In beta

26 Aug 2026

Customer Agent can now qualify anonymous visitors without email capture

Feature Status: In beta

26 Aug 2026

New Help Desk Composer Experience

Feature Status: In beta

25 Aug 2026

[iOS] One Tap Mobile Notetaker and Meeting Review

Feature Status: In beta

25 Aug 2026

[Android] One Tap Mobile Notetaker and Meeting Review Enhancements

Feature Status: In beta

25 Aug 2026

Quality Assurance Score for Help Desk tickets

Feature Status: In beta

25 Aug 2026

Customer Agent provides contextual Deployment Recommendations

Feature Status: Live

25 Aug 2026

Access Requests for Users & Teams

Feature Status: In beta

25 Aug 2026

New Filters for Help Desk Threads

Feature Status: Live

25 Aug 2026

Ticket links in form submissions now open in help desk

Feature Status: Live

25 Aug 2026

Customer Agent now cites sources in your visitor's language

Feature Status: Live

25 Aug 2026

Multi-Account Management: Expanded Eligibility

Feature Status: Live

18 Aug 2026