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Help Desk: Custom Views Based on Contact and Company Object Properties

Feature Status: Live

Impact Level: Low

17 Dec 2025

Line Item Associations to Custom Objects

Feature Status: In beta

Impact Level: Low

16 Dec 2025

Test your Customer Agent on email

Feature Status: Live

Impact Level: Medium

16 Dec 2025

Custom Views on Reports List and Dashboards List

Feature Status: In beta

Impact Level: Low

16 Dec 2025

New Standard Sandbox with improved production metadata & deploy to production for supported assets

Feature Status: In beta

Impact Level: Medium

16 Dec 2025

Toll Free Numbers (U.S.)

Feature Status: In beta

Impact Level: Low

16 Dec 2025

Expanding Help Desk Customizations to Account Access Users

Feature Status: In development

Impact Level: Low

16 Dec 2025

Help Desk: Spaces Will Soon Be Available at Pro+

Feature Status: In development

Impact Level: High

16 Dec 2025

Refine Suggestions for DeDupe

Feature Status: In beta

Impact Level: Low

16 Dec 2025

Easier ticket name editing in help desk

Feature Status: Live

Impact Level: Low

9 Dec 2025

Conversation Starters in Custom Assistants

Feature Status: Live

Impact Level: Low

9 Dec 2025

Close a chat and keep the ticket open in help desk

Feature Status: In beta

Impact Level: Low

9 Dec 2025