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Customer Agent Action: Collect ticket and contact properties before human handoff

Feature Status: In development

8 Sep 2026

Leads Tab in Ads

Feature Status: In beta

8 Sep 2026

Create Campaign Goals via Goals API

Feature Status: Live

8 Sep 2026

Customer Agent now generates knowledge from your ticket history

Feature Status: In beta

2 Sep 2026

Customizable Title Card on CRM Records

Feature Status: In beta

2 Sep 2026

AEO Site Audit

Feature Status: Live

2 Sep 2026

Lead Object: Workflow Rotation Distribution and User Availability

Feature Status: In beta

2 Sep 2026

Bulk Actions on Scanning Results

Feature Status: In development

2 Sep 2026

Source usage report in Customer Agent now includes a source type filter

Feature Status: Live

26 Aug 2026

Customer Agent Batch Testing

Feature Status: In beta

26 Aug 2026

New Customer Agent Coaching Opportunity: Action Gap

Feature Status: In beta

26 Aug 2026

Customer Agent can now qualify anonymous visitors without email capture

Feature Status: In beta

26 Aug 2026