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Show all
Personalize your Customer Agent for every Customer using Segments
Feature Status:
Live
16 Sep 2026
Read more
Manage reports and dashboards programmatically with the new Reporting API
Feature Status:
In beta
16 Sep 2026
Read more
Scaling Native WhatsApp for Marketers
Feature Status:
In beta
8 Sep 2026
Read more
Support selection for breeze on the workflow canvas
Feature Status:
Live
8 Sep 2026
Read more
Customer Agent Action: Collect ticket and contact properties before human handoff
Feature Status:
In development
8 Sep 2026
Read more
Number Porting Available for Australia mobile, Mexico mobile and more!
Feature Status:
Live
8 Sep 2026
Read more
Customer Agent now generates knowledge from your ticket history
Feature Status:
In beta
2 Sep 2026
Read more
Customizable Title Card on CRM Records
Feature Status:
In beta
2 Sep 2026
Read more
Lead Object: Workflow Rotation Distribution and User Availability
Feature Status:
In beta
2 Sep 2026
Read more
Bulk Actions on Scanning Results
Feature Status:
In development
2 Sep 2026
Read more
Source usage report in Customer Agent now includes a source type filter
Feature Status:
Live
26 Aug 2026
Read more
Customer Agent Batch Testing
Feature Status:
In beta
26 Aug 2026
Read more
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