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Customer Agent Insights and Coaching in Help Desk
Feature Status:
Live
22 Jul 2026
Read more
Conditional Property Logic When Editing Records on iOS
Feature Status:
Live
21 Jul 2026
Read more
Conditional Property Logic When Editing Records on Android
Feature Status:
Live
21 Jul 2026
Read more
Save Deployment Configuration Drafts for Customer Agent
Feature Status:
Live
21 Jul 2026
Read more
Transactional SMS 10DLC - Add on
Feature Status:
Live
21 Jul 2026
Read more
Import Progress Tracking
Feature Status:
In beta
21 Jul 2026
Read more
Amazon S3 Data Out
Feature Status:
In beta
21 Jul 2026
Read more
Manage your quotes with Quote Rules
Feature Status:
Live
21 Jul 2026
Read more
Allow visitors to leave Live Chat messages when your team is unavailable
Feature Status:
Live
21 Jul 2026
Read more
Increased Limits of Duplicate Pairs in Manage Duplicates Tool
Feature Status:
Live
21 Jul 2026
Read more
Switch off tracking per Marketing Email
Feature Status:
In beta
7 Jul 2026
Read more
Improved Attachments in the Help Desk Thread View
Feature Status:
Live
7 Jul 2026
Read more
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