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Sunset: AI-Generated Ticket Sentiment

Feature Status: In beta

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026

Create Product Bundles

Feature Status: In beta

14 Apr 2026

Sunset - Handoff Fallback Routing in Rule-Based Bots

Feature Status: Sunset

14 Apr 2026

Drilldown into Thresholds

Feature Status: Live

24 Mar 2026

Prepare, review, and follow up on meetings in the Sales Workspace

Feature Status: In beta

24 Mar 2026

Customize Your columns in the Duplicate Management Table

Feature Status: Live

24 Mar 2026

View Personalized Emails on Contact Records

Feature Status: In beta

24 Mar 2026

Bulk actions in the video library

Feature Status: In beta

24 Mar 2026

Public Beta: Marketing Studio

Feature Status: In beta

24 Mar 2026

Passkeys as a 2FA Method

Feature Status: Live

24 Mar 2026

WhatsApp Coexistence

Feature Status: In beta

24 Mar 2026