Customer Agent can now display smart prompt suggestions that appear in your chat widget based on what page your visitors are currently viewing. Instead of generic conversation starters, the widget shows relevant, helpful prompts tailored to each specific page, making it immediately clear how the AI agent can assist visitors with their current needs.
Most website visitors see chat widgets but don't use them because they're unsure what the AI can actually help with. This feature eliminates that hesitation by showing visitors exactly what questions they can ask right away. The result is higher engagement rates and more visitors getting the help they need instead of bouncing from your site.
The AI agent automatically detects which page a visitor is on and checks if it has knowledge about that specific content. If it does, it suggests the three most relevant questions it can confidently answer for that page. If not, it shows general helpful prompts instead, ensuring visitors always see useful conversation starters no matter where they land.
Professional Customer Platform, Enterprise Customer Platform, Content Pro, Content Enterprise, Marketing Pro, Marketing Enterprise, Ops Pro, Ops Enterprise, Sales Pro, Sales Enterprise, Service Pro, Service Enterprise