Expanding Help Desk Customizations to Account Access Users

Written by Catalin Vlad | Dec 16, 2025 9:42:21 AM

Note

This record includes updates regarding current development efforts for our existing or new products or services. These updates are not intended to be a promise or guarantee of future availability of products, services, or features but merely reflect our current plans based on factors currently known to us. They also are not intended to indicate when or how particular features will be offered or at what service tier(s) or price. These planned and future development efforts may change without notice.

What is it?

We’re expanding help desk customization capabilities for views and spaces to users with Account Access (admin-base) permissions.

Why does it matter?

Opening up help desk customizations to users with Account Access removes unnecessary friction for growing teams. Super Admins often manage critical, high-level settings across the business and shouldn’t be a bottleneck for team leads or frontline managers who simply need to tailor help desk to their teams. This update empowers more users to make relevant, team-specific changes without escalating every request to a Super Admin.

How does it work?

Account Access can be granted through Users & Teams. Users with Account Access will be able to configure views and spaces via help desk settings.

Who gets it?

Service Pro, Service Enterprise

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