Integrations as a Source in Restore CRM Changes

What is it?

You can now select a specific connected app as the source when restoring a CRM change, letting you roll back property changes made by marketplace apps, private apps, and MCP connectors like Claude — without affecting changes made by other sources.

Why does it matter?

When an integration writes bad data to your CRM — a misconfigured Salesforce sync, a custom private app, or an MCP connector like the HubSpot Connector for Claude — there's currently no way to target that source specifically in the CRM Changes restore setting. Admins have had to run broader restores that risk reverting unrelated changes, or fix records manually.

This update adds Integration as a named source type in the restore panel, so you can scope a rollback to a single connected app and leave everything else untouched.

How does it work?

1. Click the Settings icon in the top navigation bar.
2. In the left sidebar menu, under Data management, navigate to Backup & Restore.
3. Click the Restore tab, then select Restore CRM changes.
4. In the side panel, click the Source dropdown menu and select Integration.
5. Click the app name dropdown menu and select the specific connected app you want to restore changes from. The list includes both portal-level and user-level installed apps.
6. Configure your object types, properties, date, and time, then click Prepare preview.
7. Review the records in the preview, select the changes to restore, and click Restore.

Who gets it?

Service Hub Enterprise, Sales Hub Enterprise, Content Hub Enterprise, Data Hub Enterprise, Marketing Hub Enterprise, Commerce Hub Enterprise, Smart CRM Enterprise