Snippets copied during Sandbox creation

Written by Catalin Vlad | Nov 10, 2026, 1:52:43 PM

Note

This record includes updates regarding current development efforts for our existing or new products or services. These updates are not intended to be a promise or guarantee of future availability of products, services, or features but merely reflect our current plans based on factors currently known to us. They also are not intended to indicate when or how particular features will be offered or at what service tier(s) or price. These planned and future development efforts may change without notice.

What is it?

Snippets are short, reusable text blocks used across records, emails, live chat conversations, and activity notes.

Snippets will now get copied over from your production portal when you create a sandbox, so teams can test and refine their snippets without touching production or confusing end users.

Why does it matter?

Agent testing requires complete sandboxes. HubSpot's Prospecting agent, Customer agent, and Custom agents rely on snippets when composing responses. To safely test agents before they touch production data, the assets those agents consume must be present in the sandbox. Otherwise, what you test won't match production behavior.

Snippets are building blocks for other portable assets. Assets like email templates and sequences embed snippet content. As more asset types join the sandbox sync, having snippets present ensures those dependent assets arrive complete and working.

How does it work?

When Snippets are synced to your sandbox, HubSpot copies over the following:

- All snippets: all snippet content and the shortcut
- Snippet folders: the organizational folders used to group snippets
- Referenced assets: property references used within snippet text

Who gets it?

Content Hub Enterprise, Sales Hub Enterprise, Service Hub Enterprise, Smart CRM Enterprise, Revenue Hub Enterprise, Marketing Hub Enterprise, Data Hub Enterprise

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