If you use help desk, clicking View Ticket from a form submission now opens the help desk workspace instead of the CRM ticket view.
For teams that have connected a Forms channel to help desk and work tickets there, clicking View Ticket from a form submission used to route to the CRM ticket view instead — breaking the workflow and requiring unnecessary navigation back to help desk. This update takes you directly to where you work.
When a Forms channel is connected to help desk and you have help desk access, the View Ticket link in the sidebar when viewing form submission details now opens the help desk workspace instead of the CRM tickets page.
Help Desk is available for HubSpot Service Hub Professional and Enterprise.