Admins can now directly unbounce internal users’ email addresses from the Users & Teams experience, without needing to contact HubSpot Support or use separate tooling.
This new option is available in the user’s detail view for eligible bounced addresses and is limited to superadmins, with built-in safeguards such as rate limits and hard-bounce protection.
Until now, only Support had access to tools to manually unbounce internal email addresses. This created a bottleneck whenever:
An internal user’s invite or notification email bounced and needed to be retried.
The result: slower resolution times, more tickets to Support, and risk of users missing important internal emails such as invites, approvals, escalations, and routing notifications.
By moving unbounce actions into the admin experience, we:
At the same time, we address spam and abuse concerns by enforcing limits, restricting hard bounces, and logging every action for review.
In Users & Teams, admins see a new “Unbounce user” action on users whose email addresses are in a bounced state:
When an admin chooses Unbounce user a confirmation modal explains what unbouncing does (allows future emails to be attempted again). Once they confirm, the admin will get feedback if the unbounce was applied and specific errors if the action is blocked (e.g., “This address is hard bounced and cannot be unbounced” or “You’ve reached the unbounce limit for this user”)
All hubs and tiers