You can now create custom refund reasons giving you valuable data to understand what is causing refunds.
The ability to assign custom reasons to refunds helps reduce revenue loss by allowing you to identify and address the root causes of refunds.
Go to Settings > Data Management > Properties > Select an object: Payment properties > Refund reasons > Field type. Super admins can add custom refund reasons to the default list.
When refunding a payment, you must select at least one refund reason from the dropdown list (including custom reasons).
Refund reasons are visible in Payment Details > History, can be displayed as a column in the payment index, and are included in payment exports.
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