What is it?

You can now create custom refund reasons giving you valuable data to understand what is causing refunds.

Why does it matter?

The ability to assign custom reasons to refunds helps reduce revenue loss by allowing you to identify and address the root causes of refunds.

How does it work?

Configuring Custom Refund Reasons

Go to Settings > Data Management > Properties > Select an object: Payment properties > Refund reasons > Field type. Super admins can add custom refund reasons to the default list.

Processing Refunds

When refunding a payment, you must select at least one refund reason from the dropdown list (including custom reasons).

Reporting and Export

Refund reasons are visible in Payment Details > History, can be displayed as a column in the payment index, and are included in payment exports.

Who gets it?

All hubs and tiers