We now show suggested questions at the right moment: when a visitor has demonstrated clear intent to start a conversation. The experience is cleaner, and the prompts are more useful in context.
OLD
NEW
When a visitor opens the Live Chat widget for the first time, Customer Agent displays a suggested question directly inside the chat. The suggestion appears below the agent’s greeting, giving the visitor an easy way to get started.
Suggested questions are no longer shown on hover or as an overlay on the page before the chat is opened.
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