What is it?

We now show suggested questions at the right moment: when a visitor has demonstrated clear intent to start a conversation. The experience is cleaner, and the prompts are more useful in context.

OLD

NEW

How does it work?

When a visitor opens the Live Chat widget for the first time, Customer Agent displays a suggested question directly inside the chat. The suggestion appears below the agent’s greeting, giving the visitor an easy way to get started.

Suggested questions are no longer shown on hover or as an overlay on the page before the chat is opened.

Who gets it?

HubSpot Credits, Content Hub Professional, Content Hub Enterprise, Marketing Hub Professional, Marketing Hub Enterprise, Data Hub Professional, Data Hub Enterprise, Sales Hub Professional, Sales Hub Enterprise, Service Hub Professional, Service Hub Enterprise, Smart CRM Professional, Smart CRM Enterprise