What is it?

The health score side card now shows a breakdown of the signals behind a customer's score, based on the groups you set up in the health score configuration.

Why does it matter?

When a customer's score changes, it's hard to know why without digging into the configuration settings behind it. The side card breakdown shows you which signals are pulling a score up or down, so you can triage a customer's health at a glance.

For example, if a score of 55 includes a -6 for low meeting frequency, you'll see that signal called out directly — telling you to increase contact with that customer right away.

How does it work?

1. Go to Customer Success workspace > Customer.
2. Hover over a customer's name to open their side card.
3. View the health score and its signal breakdown together in the card.

Who gets it?

Service Hub Enterprise, Service Hub Professional