The health score side card now shows a breakdown of the signals behind a customer's score, based on the groups you set up in the health score configuration.
When a customer's score changes, it's hard to know why without digging into the configuration settings behind it. The side card breakdown shows you which signals are pulling a score up or down, so you can triage a customer's health at a glance.
For example, if a score of 55 includes a -6 for low meeting frequency, you'll see that signal called out directly — telling you to increase contact with that customer right away.
Service Hub Enterprise, Service Hub Professional