What is it?

Out of Office and Outside Working Hours availability statuses are now available as trigger conditions in HubSpot's workflow builder. Admins can use these properties to build automations that respond to agent availability changes.

Why does it matter?

Until now, user availability data had no connection to HubSpot's automation platform. When agents went on leave or working hours ended, ops admins had to redistribute tickets manually, intervene on after-hours routing by hand, and absorb coverage gaps instead of automating around them.

Now you can build the rule once. When an agent's availability state changes, the automation fires.

How does it work?

Two user properties are now available in workflow builder as trigger conditions:

1. hs_is_out_of_office: Triggers when an agent has an active Out of Office period set. Use it to automatically reassign their tickets, notify a backup agent, or update routing without manual intervention.
2. hs_is_in_working_hours: Triggers based on whether the current time falls within the agent's configured working hours. Use it to shift traffic to Customer Agent after hours, escalate to a coverage team, or route differently on weekends.

Both properties are read-only in workflow builder. They reflect the current system state and cannot be written to directly. To set an Out of Office period or update working hours, use the respective settings in Users & Teams. A tooltip in the workflow UI explains what each property tracks and how it's set.

Both properties are found under User information on the user object.

Who gets it?

This feature is available for HubSpot Data Hub Professional, Data Hub Enterprise, Service Hub Professional, and Service Hub Enterprise.