What is it?
Admin-configured email logging rules now apply consistently across all email channels. Previously, these rules only applied to emails sent from contact record pages, but now they extend to emails sent through the HubSpot Sales Chrome extension, sales extension for Outlook, BCC and forwarding addresses, connected inboxes, and sequences.
This update applies the email logging rules to emails that are logged to a record from HubSpot Sales Chrome extension or Sales Extension, logged by using the BCC/forwarding emails, sent to a connected inbox, and sent automatically by sequences.
Why does it matter?
You now get predictable email logging behavior regardless of how you send emails. This consistency eliminates confusion when emails appear on unexpected records or seem to "disappear" from where you expected them. With unified logging rules, you'll spend less time manually organizing emails and more time focusing on your prospects and customers.
How does it work?
Once an admin configures default email logging rules from a contact record, these rules will automatically apply to:
- Emails sent while viewing a contact record page
- Emails sent using the HubSpot sales Chrome extension for Gmail
- Emails sent using the sales extension for Outlook
- Emails logged through BCC or forwarding addresses
- Emails sent to connected inboxes
- Automated emails sent through sequences
Who gets it?
All hubs and tiers. Note: Sequences are only available in Sales Hub Professional and Enterprise
.png?width=193&name=jos%20(1).png)
