What is it?

Credit memos enable you to record adjustments that reduce customer balances due to overpayments, pre-payments, or other corrections. You can apply credits directly to invoices to keep your financial records accurate.

Why does it matter?

You can now create, track, and apply credit memos directly within HubSpot to streamline your billing process and help ensure your financial reporting stays accurate.

How does it work?

To create a credit memo, navigate to Commerce in the sidebar, click on Credit Memos, and select Create Credit Memo — note that access may depend on user permissions. This opens the Credit Memo Editor, where you can enter the necessary details. Once saved, the credit memo will appear in the Credit Memos index page. Credit Memos can be downloaded, voided, or deleted.

To apply a credit memo to a one-time invoice, open the invoice editor. When creating a new invoice or editing an open one, click Add Credit Memo. Credits can only be applied to invoices that share the same billing contact, and either the full or a partial amount can be used. Once the invoice is finalized, the rendered invoice will reflect the applied credit. Note that invoices that are fully paid or closed out can no longer be edited.

Who gets it?

Commerce Hub