What is it?

We've redesigned the help desk board to bring it in line with the CRM board experience you already know. The updated board features a refreshed look and capabilities — including real-time updates and customizable board cards — consistent with how boards work across HubSpot, but built for the speed of reactive support.

 

Why does it matter?

Your support team moves fast, and your tools should too. This update means fewer surprises when switching between boards, a more polished and intuitive experience, and access to features that were previously only available on CRM boards. Whether you're triaging and prioritizing tickets or monitoring your pipelines, the help desk board now feels familiar and works more powerfully.

 

How does it work?

Super admins and users with partner account permissions can customize which properties appear on each card at the global level for each pipeline, while all users can customize their own cards. You can also take bulk actions on multiple tickets at once and sort and filter your views. Ticket updates are reflected on the board in real time. As before, sorting and filtering preferences are shared across layouts.

 

Who gets it?

Service Hub Professional, Service Hub Enterprise (Service Seat Required)