Help Desk Channel Send-From Permissions

What is it?

Send-from permission in allow admins to control which users and teams can respond from each channel account connected to help desk.

Why does it matter?

Channel send permissions let you decide which users are allowed to send messages out through a team email, WhatsApp, or custom channel account. Without it, anyone with help desk access can reply to a customer on any channel, which makes it hard to protect your most sensitive conversations or keep reps from replying on channels they should not Now you can grant send access channel by channel, so the right people respond on the right channels and every outbound message reflects the standard your customers expect.

How does it work?

See all channels in one place

Go to Settings > Tools > Inbox & Help Desk > Channels
Click into a Team Email, WhatsApp, or Custom channel account
Under Send-from permission, restrict which users and teams can respond from that channel account. (Routed teams and users will automatically have send-from permissions)

Who gets it?

Service Pro + Enterprise

Learn more

Learn more on the Knowledge Base

Undo Enrichment Data Changes

What is it? Users with data enrichment access can now undo property changes made by any enrichment flow. From the data enrichment activity log, you can undo property changes from a past enrichment,..

21 Oct 2026

Import products with tiered pricing using Breeze

What is it? You can now use Breeze to import products with tiered pricing into your product library from a spreadsheet. Breeze already supports importing products with flat pricing.

20 Oct 2026