What is it?

We’ve decoupled permission sets from seats.

• - You can now assign any user to any permission set, regardless of the seat type.
• - HubSpot automatically grants the maximum access allowed based on a user’s permission set(s) and their seat.
• - You’ll see clear indicators showing whether a user has no, partial, or full access in a permission set.
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Why does it matter?

Previously, permission sets and seats were tightly linked. This often led to:

•  - Errors when assigning users to permission sets
•  - Users being blocked or removed unexpectedly after seat changes
•  - Confusing situations where users in the same permission set had different access with no clear explanation

This update removes those pain points by:

•  - Giving admins more flexibility to grant access per their business needs
•  - Preventing disruptive removals of users from permission sets
•  - Making it clear why a user does or doesn’t have certain permissions

The result is fewer surprises, less cleanup work, and a more predictable permissions experience.

How does it work?

HubSpot now evaluates access using this logic:

A user’s access = Permission Set(s) × Seat

•  - Users can exist in any permission set with any seat
•  - If a permission isn’t supported by the user’s seat, it’s simply not granted
•  - The user remains assigned to the permission set, even if access is partial

In the UI, admins can:

•  - See whether users have full or partial access to a permission set
•  - Review which permissions are unavailable due to seat limitations
•  - Upgrade a user’s seat if full access is required

If a user’s seat changes later:

•  - Permission set assignments stay the same and access updates automatically.

Who gets it?

All hubs and tiers