Respond to Disputes & Chargebacks within Commerce Hub

What is it?

You can now manage disputed payments directly within Commerce Hub using a new self-service dispute resolution flow, enabling you to respond to chargebacks without leaving HubSpot.

Why does it matter?

Previously, disputes were managed through a manual email process. Now, you can respond to disputes and view real-time dispute resolution activity within HubSpot.

How does it work?

When a payment is disputed, you can now action the dispute by following these steps:

• Open the associated payment, then view the Dispute details section
• To challenge the dispute and provide evidence, click Counter dispute and then provide a justification and evidence for the charge
  • Note: Disputed payments must be countered by the Dispute deadline or they will be automatically lost
• To accept the dispute, click Accept dispute

After responding to the dispute, a notification will be sent and the payment status will be updated automatically once the bank decision is finalized.

Who gets it?

Commerce Hub