What is it?

Attaching a screenshot to a chat has never been easier. With the click of a new button in the chat widget, your visitors on modern desktop and tablet can quickly take and attach a screenshot to their conversation with your agents.

Why does it matter?

Support agents can't assume that all visitors using chat are able to quickly take a screenshot for use in support asks. By shortening the journey from asking for a screenshot to attaching it to a message, friction and frustration can be reduced.

How does it work?

• - The setting lives within HelpDesk and Inbox settings. The fastest way to get there is to:
  • •     - Go to Chatflows
  •     - Hover over a chatflow
  •     - Click more
  •     - Select Inbox or Help Desk settings
  •     - From settings, navigate to Web Chat
  •     - Turn on the Screen Capture Button setting
• - Once a visitor starts a new conversation in the chat widget, a new icon will appear for desktop and tablet users that allows for quickly adding a screenshot as an attachment to the conversation.
• - When the icon is clicked, built-in browser functionality will prompt for the user's permission before taking and attaching the captured screenshot to chat.

How to turn the setting on:

How it looks for your website visitors:

Who gets it?

All hubs and tiers