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Summarize CTA data with AI

Feature Status: Live

Impact Level: Low

7 Aug 2025

Auto-suggested tokens for workflow text fields

Feature Status: In beta

Impact Level: Medium

7 Aug 2025

Customize your Support Team display in the Customer Portal

Feature Status: Live

Impact Level: Medium

7 Aug 2025

Custom Report Builder Quick Access to Report Settings

Feature Status: In beta

Impact Level: Low

7 Aug 2025

Instagram Direct Messaging in Social Inbox

Feature Status: In beta

Impact Level: Medium

7 Aug 2025

The Customer Agent is now 2X smarter

Feature Status: Live

Impact Level: Low

6 Aug 2025