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Customer Agent can now view and edit contact properties directly in your CRM!

Feature Status: In beta

Impact Level: Low

14 Oct 2025

Custom Assistants can now read HubSpot CRM data

Feature Status: Live

Impact Level: Low

14 Oct 2025

Spaces: Dedicated Working Areas for Teams in Help Desk

Feature Status: Live

Impact Level: Medium

14 Oct 2025

Configure unsubscribe links in email

Feature Status: In beta

Impact Level: Medium

14 Oct 2025

Round Robin: New ticket distribution option for Help desk tickets

Feature Status: In beta

Impact Level: Low

14 Oct 2025

Connected Apps Experience Updates (user-level apps, app logs, and last activity)

Feature Status: In beta

Impact Level: Low

14 Oct 2025

2,000+ Apps and 2.5M+ Active Installs: New and Recently Updated Apps

Feature Status: Live

Impact Level: Low

14 Oct 2025

Streamline “Email Opened” notifications on mobile

Feature Status: In development

Impact Level: Medium

14 Oct 2025

Improvements to Video Library UI

Feature Status: Live

Impact Level: Medium

14 Oct 2025

CRM Smart Insights

Feature Status: In beta

Impact Level: Low

9 Oct 2025

Improved Channel Assignment & Human Handoff Experience

Feature Status: In beta

Impact Level: Medium

9 Oct 2025

Snooze tickets in help desk

Feature Status: In beta

Impact Level: Low

9 Oct 2025