What is it?

We’ve updated ticket export functionality in the customer portal. Previously, exports always included a default set of ticket properties, regardless of what customers had configured to display. With this update, when portal clients export tickets, the export will now reflect the exact customized properties that were set up by your team.

Why does it matter?

This change eliminates the confusion caused by a mismatch between what clients saw in the portal and what they received in an exported file. Now, exports are consistent with the configured ticket view, ensuring clients export exactly what they see in their portal.

How does it work?

When a client clicks Export in the customer portal, they will receive all current columns in their CSV file.

Who gets it?

Professional Customer Platform, Enterprise Customer Platform, Service Professional, Service Enterprise