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Pipeline Cloning

Feature Status: In beta

Impact Level: Low

14 Aug 2025

Build Custom Reports on Form Submissions

Feature Status: In beta

Impact Level: Low

14 Aug 2025

Call from other devices using the Call Remote

Feature Status: Live

Impact Level: Low

13 Aug 2025

Updates to knowledge base article management

Feature Status: Live

Impact Level: Low

11 Aug 2025

Mobile Inbound Calling

Feature Status: Live

Impact Level: Low

11 Aug 2025

Formula Fields now in Custom Report Builder

Feature Status: In beta

Impact Level: Low

11 Aug 2025

Customizable Ticket Properties in the Customer Portal

Feature Status: In beta

Impact Level: Medium

11 Aug 2025

Redesigned Analytics Suite

Feature Status: In beta

Impact Level: Low

11 Aug 2025

Draft Health Scores and Cloning Health Scores

Feature Status: Live

Impact Level: Medium

8 Aug 2025

“On a call” indicator & Team and sticky filters in Availability Management

Feature Status: Live

Impact Level: Low

8 Aug 2025

Automation Overview - AI-Powered Recommendations

Feature Status: In beta

Impact Level: Low

8 Aug 2025

Introducing a New Testing Experience for Customer Agent

Feature Status: In beta

Impact Level: Medium

8 Aug 2025