What is it?

You can now have draft health scores beyond the existing health score limits allowing users to play with changes and experiment without impacting existing scores. Users will also be able to clone health score profiles to make iteration and evolution of scores easier.

Why does it matter?

This makes it easier for customers to experiment with and evolve their scores.

How does it work?

Pro users will get access to 5 draft scores in addition to their 1 live score. Enterprise customers will get access to 20 draft scores in addition to their 10 live scores.

Who gets it?

Service Professional, Service Enterprise