Your conversation history is now searchable in Breeze Assistant

Note

This record includes updates regarding current development efforts for our existing or new products or services. These updates are not intended to be a promise or guarantee of future availability of products, services, or features but merely reflect our current plans based on factors currently known to us. They also are not intended to indicate when or how particular features will be offered or at what service tier(s) or price. These planned and future development efforts may change without notice.

What is it?

Your HubSpot conversation history — emails, live chats, and messages — is now available as a data source in Breeze Assistant. You can ask questions about your customer conversations in plain language and get synthesized answers drawn directly from your data.

Why does it matter?

Ticket reports tell you volume, response times, and resolution rates. They don't tell you what customers actually said. Now you can ask Breeze Assistant which topics drive escalations, which issues keep recurring, or what a specific customer has brought up over the past three months — and get a synthesized answer with context from real conversations. Sales teams can also query deal conversations to find how customers describe their problems, which objections come up most, and how that language shifts across segments or over time.

How does it work?

Open Breeze Assistant.
Ask a question about your customer conversations in plain language.
Breeze searches your conversation history across every channel and returns a synthesized answer.

Who gets it?

Breeze Assistant is available on Free.