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Customer Agent suggested questions update

Feature Status: In beta

20 May 2026

An easier way to define lead qualification criteria in Customer Agent

Feature Status: Live

20 May 2026

Enrichment Activity Log

Feature Status: Live

13 May 2026

Workflow action to change contact participant state for a marketing event

Feature Status: In beta

13 May 2026

New Operators for Conditional Property Logic

Feature Status: Live

13 May 2026

Custom Report Builder Usability Improvements

Feature Status: In beta

13 May 2026

PDFs as attachments in Customer Agent

Feature Status: Live

12 May 2026

Tags in Dashboards

Feature Status: Live

12 May 2026

Domain Crawler for Imported URLs in Knowledge

Feature Status: Live

12 May 2026

Allow selective mirroring of data across accounts

Feature Status: Live

21 Apr 2026

Conversation Volume Estimation from Customer Agent

Feature Status: Live

21 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026