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Use deal properties in forms

Feature Status: In beta

15 Apr 2026

Playbooks Now Supported in Sandboxes

Feature Status: In development

15 Apr 2026

Customer Agent Embedded Testing Experience for Guidelines, Actions, & Lead Qualification

Feature Status: Live

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026

Sunset - Handoff Fallback Routing in Rule-Based Bots

Feature Status: Sunset

14 Apr 2026

Customize Your columns in the Duplicate Management Table

Feature Status: Live

24 Mar 2026

Bulk actions in the video library

Feature Status: In beta

24 Mar 2026

Improved Notifications for Workflow Issues

Feature Status: Live

17 Mar 2026

Expand current MAM’s organization limit of 5 accounts

Feature Status: Live

11 Mar 2026

New Actions and Limits added to Forms Simple Workflows

Feature Status: Live

11 Mar 2026

Customer Agent can now see images attached by your customers

Feature Status: Live

11 Mar 2026

Multi-Account Reporting

Feature Status: Live

11 Mar 2026