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Customer Agent New Coaching Opportunity: Thumbs Down

Feature Status: Live

5 Aug 2026

Public API for CRM Pipeline Rules

Feature Status: In beta

5 Aug 2026

New Merge Preview in the Duplicates Management Tool

Feature Status: Live

4 Aug 2026

Discover and Score High-Impact Events with AI-Powered Insights

Feature Status: Live

4 Aug 2026

View and Edit Modes for Scoring Rules

Feature Status: Live

4 Aug 2026

Conversation Recap Public Read API

Feature Status: In beta

4 Aug 2026

Cross-object Filtering on CRM Index Pages

Feature Status: In beta

22 Jul 2026

Conditional Property Logic When Editing Records on iOS

Feature Status: Live

21 Jul 2026

Conditional Property Logic When Editing Records on Android

Feature Status: Live

21 Jul 2026

Increased Limits of Duplicate Pairs in Manage Duplicates Tool

Feature Status: Live

21 Jul 2026

Microsoft Teams Integration Updates: Smarter Notifications, Better Call Logging, and Easier Setup

Feature Status: Live

30 Jun 2026

AI-powered Filing Agent for Workflows

Feature Status: In beta

30 Jun 2026