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Prevent non-Service users from sending from Help Desk email addresses

Feature Status: Live

20 May 2026

Customer Agent suggested questions update

Feature Status: In beta

20 May 2026

New Help desk routing rule: Use assignment workflow

Feature Status: In beta

20 May 2026

Nested Teams Selectable for Default Team Email in Help Desk

Feature Status: Live

19 May 2026

Enrichment Activity Log

Feature Status: Live

13 May 2026

Workflow action to change contact participant state for a marketing event

Feature Status: In beta

13 May 2026

Help Desk Board Layout Redesign

Feature Status: In beta

13 May 2026

Ticket Capacity Limits Are Now Available in Service Hub Pro

Feature Status: Live

12 May 2026

Onboarding Plans

Feature Status: In beta

12 May 2026

Customer Portal Experience Update

Feature Status: Live

12 May 2026

Caller ID for HubSpot Numbers (U.S.)

Feature Status: Live

12 May 2026

Create report with AI option in Reporting

Feature Status: Live

21 Apr 2026