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Create report with AI option in Reporting

Feature Status: Live

21 Apr 2026

Allow selective mirroring of data across accounts

Feature Status: Live

21 Apr 2026

IVR available for Service & Sales Professional

Feature Status: Live

21 Apr 2026

Use deal properties in forms

Feature Status: In beta

15 Apr 2026

WhatsApp Home

Feature Status: In beta

15 Apr 2026

Customer Success Rooms

Feature Status: In beta

15 Apr 2026

Customer Agent Embedded Testing Experience for Guidelines, Actions, & Lead Qualification

Feature Status: Live

15 Apr 2026

Legacy Channel-Based Handoff Routing in Customer Agent

Feature Status: In development

14 Apr 2026

Sunset - Handoff Fallback Routing in Rule-Based Bots

Feature Status: Sunset

14 Apr 2026

Customize Your columns in the Duplicate Management Table

Feature Status: Live

24 Mar 2026

Bulk actions in the video library

Feature Status: In beta

24 Mar 2026

WhatsApp Coexistence

Feature Status: In beta

24 Mar 2026