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Show all
Customer Agent now responds to Forms
Feature Status:
In beta
9 Jun 2026
Read more
[Coming Soon] Configure audiences Customer Agent responds to on Email
Feature Status:
In development
9 Jun 2026
Read more
Date and Datetime Properties in Conditional Property Logic
Feature Status:
In beta
9 Jun 2026
Read more
Workflow Actions available in all workflow types
Feature Status:
Live
2 Jun 2026
Read more
Prevent non-Service users from sending from Help Desk email addresses
Feature Status:
Live
20 May 2026
Read more
Customer Agent suggested questions update
Feature Status:
In beta
20 May 2026
Read more
New Help desk routing rule: Use assignment workflow
Feature Status:
In beta
20 May 2026
Read more
Nested Teams Selectable for Default Team Email in Help Desk
Feature Status:
Live
19 May 2026
Read more
Enrichment Activity Log
Feature Status:
Live
13 May 2026
Read more
Workflow action to change contact participant state for a marketing event
Feature Status:
In beta
13 May 2026
Read more
Help Desk Board Layout Redesign
Feature Status:
In beta
13 May 2026
Read more
Ticket Capacity Limits Are Now Available in Service Hub Pro
Feature Status:
Live
12 May 2026
Read more
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