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New Filters for Help Desk Threads

Feature Status: Live

25 Aug 2026

Ticket links in form submissions now open in help desk

Feature Status: Live

25 Aug 2026

Customer Agent now cites sources in your visitor's language

Feature Status: Live

25 Aug 2026

Multi-Account Management: Expanded Eligibility

Feature Status: Live

18 Aug 2026

Customer Agent Folder in Help Desk

Feature Status: Live

18 Aug 2026

Meet Agent Builder: custom agents made for your business

Feature Status: Live

18 Aug 2026

Sequence Task Associations

Feature Status: Live

12 Aug 2026

See Prospecting Agent email drafts in your activity feed

Feature Status: Live

12 Aug 2026

Customer Agent Performance Reporting Update

Feature Status: Live

11 Aug 2026

Customer Agent New Coaching Opportunity: Thumbs Down

Feature Status: Live

5 Aug 2026

Public API for CRM Pipeline Rules

Feature Status: In beta

5 Aug 2026

New conversation routing option: Use Assignment Workflow

Feature Status: In beta

5 Aug 2026