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New Merge Preview in the Duplicates Management Tool

Feature Status: Live

4 Aug 2026

User Availability Statuses in Workflows

Feature Status: Live

4 Aug 2026

Workforce Management in Help Desk

Feature Status: In beta

4 Aug 2026

Conversation Recap Public Read API

Feature Status: In beta

4 Aug 2026

Cross-object Filtering on CRM Index Pages

Feature Status: In beta

22 Jul 2026

Inline Association Tables

Feature Status: Live

22 Jul 2026

Customer Agent Insights and Coaching in Help Desk

Feature Status: Live

22 Jul 2026

Conditional Property Logic When Editing Records on iOS

Feature Status: Live

21 Jul 2026

Conditional Property Logic When Editing Records on Android

Feature Status: Live

21 Jul 2026

Increased Limits of Duplicate Pairs in Manage Duplicates Tool

Feature Status: Live

21 Jul 2026

Improved Attachments in the Help Desk Thread View

Feature Status: Live

7 Jul 2026

Microsoft Teams Integration Updates: Smarter Notifications, Better Call Logging, and Easier Setup

Feature Status: Live

30 Jun 2026