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Average NPS Rating and Customer Satisfaction Score CRM Cards

Feature Status: Live

Impact Level: Medium

19 Aug 2025

Improving Zendesk to Help Desk Ticket Migration

Feature Status: In beta

Impact Level: Medium

19 Aug 2025

Help Desk Views Customization Experience and Improvements

Feature Status: Live

Impact Level: Medium

19 Aug 2025

Mirroring Company Data Across Multi-Management Accounts

Feature Status: Live

Impact Level: Low

19 Aug 2025

Help Desk Ticket Timeline

Feature Status: In beta

Impact Level: Low

19 Aug 2025

Pipeline Cloning

Feature Status: In beta

Impact Level: Low

14 Aug 2025

Build Custom Reports on Form Submissions

Feature Status: In beta

Impact Level: Low

14 Aug 2025

Call from other devices using the Call Remote

Feature Status: Live

Impact Level: Low

13 Aug 2025

Updates to knowledge base article management

Feature Status: Live

Impact Level: Low

11 Aug 2025

Mobile Inbound Calling

Feature Status: Live

Impact Level: Low

11 Aug 2025

Formula Fields now in Custom Report Builder

Feature Status: In beta

Impact Level: Low

11 Aug 2025

Customizable Ticket Properties in the Customer Portal

Feature Status: In beta

Impact Level: Medium

11 Aug 2025