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Redesigned Analytics Suite

Feature Status: In beta

Impact Level: Low

11 Aug 2025

Draft Health Scores and Cloning Health Scores

Feature Status: Live

Impact Level: Medium

8 Aug 2025

“On a call” indicator & Team and sticky filters in Availability Management

Feature Status: Live

Impact Level: Low

8 Aug 2025

Automation Overview - AI-Powered Recommendations

Feature Status: In beta

Impact Level: Low

8 Aug 2025

Introducing a New Testing Experience for Customer Agent

Feature Status: In beta

Impact Level: Medium

8 Aug 2025

Auto-suggested tokens for workflow text fields

Feature Status: In beta

Impact Level: Medium

7 Aug 2025

Customize your Support Team display in the Customer Portal

Feature Status: Live

Impact Level: Medium

7 Aug 2025

Sunset Ticket Sentiment Company Property

Feature Status: Sunset

Impact Level: Medium

7 Aug 2025

The Customer Agent is now 2X smarter

Feature Status: Live

Impact Level: Low

6 Aug 2025

Migrate your existing knowledge base onto the new suite of customization tools

Feature Status: Live

Impact Level: High

6 Aug 2025