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Customer Agent can now view and edit contact properties directly in your CRM!

Feature Status: In beta

Impact Level: Low

14 Oct 2025

Custom Assistants can now read HubSpot CRM data

Feature Status: Live

Impact Level: Low

14 Oct 2025

Round Robin: New ticket distribution option for Help desk tickets

Feature Status: In beta

Impact Level: Low

14 Oct 2025

Improved Channel Assignment & Human Handoff Experience

Feature Status: In beta

Impact Level: Medium

9 Oct 2025

Snooze tickets in help desk

Feature Status: In beta

Impact Level: Low

9 Oct 2025

Blocked Numbers List (Outbound Calls)

Feature Status: Live

Impact Level: Low

7 Oct 2025

Help Desk Spam View Filters

Feature Status: Live

Impact Level: Medium

7 Oct 2025

Automation Overview Redesign

Feature Status: Live

Impact Level: Low

7 Oct 2025

New Bank Debit Payment Methods (SEPA, BACS, PADs) for HubSpot Payments

Feature Status: Live

Impact Level: Low

1 Oct 2025

Understand Health Scoring Calculations with Improved "Test A Record"

Feature Status: Live

Impact Level: Medium

1 Oct 2025

Guided Report Creation Flow

Feature Status: Live

Impact Level: Medium

30 Sep 2025

All new reporting experience for Customer Agent

Feature Status: Live

Impact Level: Medium

30 Sep 2025